About Us | PrecisionAuto

Our History

PrecisionAuto was founded in 1997 by brothers James and Robert Mitchell, two certified mechanics with a shared vision of creating an auto service center that prioritized transparency, quality workmanship, and customer education. Starting with a small two-bay garage and a handful of loyal customers, the brothers quickly established a reputation for honest diagnostics and reliable repairs.

By 2005, growing demand prompted our expansion to a larger facility with eight service bays, specialized diagnostic equipment, and a dedicated team of certified technicians. As our reputation continued to grow, we added comprehensive services including computerized diagnostics, performance upgrades, and body restoration.

In 2015, we opened our current state-of-the-art facility, featuring 12 service bays, advanced diagnostic technology, and specialized equipment for European, American, and Asian vehicles. Today, PrecisionAuto proudly serves over 1,500 regular customers and handles more than 8,000 vehicle services annually, continuing the founder's legacy of excellence and integrity in automotive care.

Our Mission & Values

What drives us forward and shapes our approach

Our Mission

At PrecisionAuto, our mission is to provide exceptional automotive care that extends vehicle lifespan, ensures safety, and delivers peace of mind through transparent communication and education. We strive to build lasting relationships with our customers by providing honest assessments, quality workmanship, and value-driven solutions for all vehicle makes and models.

We're committed to staying at the forefront of automotive technology while preserving the personalized service that has been our hallmark since 1997. Our goal is to transform the often stressful experience of vehicle maintenance and repair into a straightforward, educational process that empowers vehicle owners to make informed decisions about their automotive investments.

Our Core Values

Integrity

We provide honest assessments and transparent pricing, never recommending unnecessary services or parts.
Excellence

We pursue the highest standards in workmanship, using quality parts and thorough quality control processes.
Education

We believe in empowering customers through knowledge, explaining issues in clear terms and providing maintenance guidance.
Innovation

We continually invest in advanced diagnostic equipment and ongoing technical training to stay ahead of automotive technology developments.
Community

We're committed to supporting our local community through charitable initiatives, environmental responsibility, and creating quality jobs.

Meet Our Team

The skilled professionals behind our exceptional service

Victor Mitchell

Master Technician & Co-Owner

With over 30 years of experience and ASE Master certification, Victor specializes in complex diagnostics and engine rebuilding. He's recognized for his ability to solve persistent problems that other shops can't diagnose. Victor leads our technician training program and personally oversees quality control for major repairs.

Elena Rodriguez

Service Manager

Elena joined PrecisionAuto in 2008 after 12 years with a luxury dealership service department. Her exceptional organizational skills and customer service expertise have transformed our service workflow and scheduling systems. Elena ensures clear communication between technicians and customers, making complex repair information accessible and understandable.

Marcus Chen

Performance Specialist

Marcus brings a unique combination of racing experience and formal engineering education to our team. After working with several professional racing teams, he joined us in 2016 to lead our performance division. His expertise in ECU tuning, forced induction systems, and suspension dynamics has established our reputation in the performance community.

Sophia Williams

Customer Relations Manager

Sophia's background in hospitality management brought a fresh perspective to automotive customer service when she joined our team in 2018. She has implemented our digital customer communication system and follow-up protocols. Sophia oversees our customer education workshops and manages our customer loyalty programs with remarkable attention to detail.

Our Achievements

Milestones that highlight our commitment to excellence

Industry Recognition

ASE Blue Seal of Excellence - 15 consecutive years
Regional "Best Auto Service" award - 8-time winner
AAA Approved Auto Repair facility with 99.7% satisfaction rating
Recognized by Automotive Service Association for technical excellence
Featured in "Professional Auto Service" magazine's top shops

Technical Excellence

100% ASE-certified technical staff with 7 Master Technicians
Factory training certifications for European, Asian and American vehicles
Advanced diagnostics capabilities for hybrid and electric vehicles
State-of-the-art equipment including computerized alignment systems
Specialized performance tuning and custom fabrication capabilities

Community Impact

Over $250,000 raised for local charities through annual car shows
25+ vehicles donated to families in need through our "Cars for Communities" program
Free monthly car care clinics for new drivers and seniors
Internship programs for local technical schools, employing 40+ graduates
Environmentally certified "Green Shop" with sustainable practices

What Our Clients Say

Real feedback from our valued customers

"I've been trusting PrecisionAuto with my vehicles for over a decade now. Their attention to detail and commitment to quality is unmatched in the industry. What impresses me most is their proactive approach – they've identified potential issues before they became major problems, saving me thousands in potential repairs. Their transparent pricing and thorough explanations give me confidence that I'm always getting honest service."

James Harrison

Business Owner, 12-year customer

"As someone who knows very little about cars, I appreciate how the team at PrecisionAuto takes the time to educate me without being condescending. They've shown me exactly what needs fixing with photos and clear explanations, and they've never pressured me into unnecessary services. Their customer service is exceptional – Elena always remembers details about my car and my preferences. I feel respected and valued every time I visit."

Samantha Reynolds

Marketing Director, 5-year customer

"When I decided to modify my WRX for track days, I consulted several performance shops. PrecisionAuto was the only one that took time to understand my specific goals and budget constraints. Marcus developed a phased performance plan that allowed me to spread costs while ensuring each modification worked harmoniously with the next. Their dyno tuning was spot-on, and my car now puts down 15% more power while remaining reliable for daily driving. These guys truly understand the balance of performance and practicality."